These Terms of Service ("Terms") govern your use of the LuxHelper mobile and web application (the "Service"). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.
The Service is operated by LuxHelper Limited ("LuxHelper", "we", "our", "us"), a company incorporated in Hong Kong and a licensed employment agency (Employment Agency Licence No. 84201). We introduce families (employers) to foreign domestic helpers (job-seekers) and, where offered, help prepare the Hong Kong Immigration Department forms for their employment contract.
We do not employ domestic helpers. The employment relationship is between the family and the helper only.
We do not charge helpers any fee. The Service is free for helpers. Fees for families are described in section 11.
You must be at least 18 years old and legally able to enter into a binding contract to use the Service. By creating an account you confirm that the information you provide is accurate and that you have the right to share it.
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree to notify us immediately of any unauthorised use.
You may only create one account per person. You must not impersonate another individual or provide false information on your profile.
When using LuxHelper, you agree that you will not:
We reserve the right to suspend or terminate any account that breaches these rules, with or without notice.
LuxHelper lets users browse, match, chat and propose interviews with other users. Any decision to meet, hire, or enter into an employment relationship is made solely between the family and the helper. You are responsible for your own due diligence, including verifying identity, references, qualifications, immigration status, visa requirements and any other matter relevant to your decision.
Helpers may upload identity or credential documents (for example passport or HKID) to build their Trust Score. We use automated tools, including third-party artificial intelligence services, to extract information from and assess these documents. The Trust Score is an aid, not a guarantee — it does not constitute a background check, criminal records check, or confirmation that a document is genuine. You should always carry out your own verification before hiring any helper.
Families who purchase a Contract Pack can use the Service to prepare the Hong Kong Immigration Department (IMMD) forms for a domestic helper employment contract (ID 407, ID 988A and ID 988B). The forms are pre-filled from the information you and the other party provide and, in some cases, from automated extraction of uploaded identity documents.
Contract preparation is currently available only for:
It is not currently available for helpers being hired from outside Hong Kong.
Submission. Once the family and the helper have both reviewed and signed the prepared forms, we submit the application to IMMD online on their behalf and keep both parties updated on its progress through the app.
You remain responsible for:
Contract preparation is an administrative service and is not legal advice. The decision whether to grant a visa rests solely with IMMD, and we cannot guarantee that any application will be approved.
In-app interview calls (video and audio) are hosted on Daily.co. We do not record the content of these calls and we do not store the audio or video. You and the other party are responsible for your own conduct on the call, including obtaining consent before recording locally on your own device. Use of these features is subject to Daily.co's own terms.
If you book delivery of signed contract documents through the Service, the delivery is performed by our courier partner Pickupp. By booking a delivery you authorise us to share the recipient's name, Hong Kong residential address and Hong Kong mobile number with Pickupp for scheduling and tracking. You are responsible for ensuring that someone is available at the address during the agreed window and that the delivery details you provide are accurate. We are not liable for losses, delays or damage caused by the courier.
You retain ownership of the content you upload (including profile photos and documents). By uploading content you grant LuxHelper a non-exclusive, worldwide, royalty-free licence to host, display and transmit that content solely to operate the Service. You represent that you have the right to share any content you upload and that it does not infringe third-party rights.
Helpers. The Service is free for helpers. We never charge helpers any fee, and no one may ask a helper to pay for a match, interview or introduction made through the Service.
Families — LuxHelper Premium. Browsing profiles and liking helpers is free. Messaging helpers and booking interviews require a LuxHelper Premium subscription, which is offered at HK$88 per week or HK$228 per month. The price shown in the app at the time of purchase applies.
Families — Contract Pack. Contract preparation (section 7) is a separate one-off purchase, made through the Apple App Store or Google Play. One Contract Pack covers the preparation of one employment contract. The price is shown in the app before you purchase.
Contract Pack refunds.
To request a Contract Pack refund, email support@luxhelper.app within 30 days of purchase. Purchases made through Google Play are refunded to your original payment method. For purchases made through the Apple App Store, refunds are processed by Apple; we will help you submit the request to Apple.
Subscription refunds. Refunds for Premium subscriptions are handled under the Apple App Store's or Google Play's refund policy. If you believe you have been charged in error, contact us at support@luxhelper.app and we will help.
We may change our prices. Any change will not affect a period you have already paid for, and the stores will notify you of a subscription price increase as their rules require.
The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any match will result in a successful hire.
We are not responsible for the conduct of any user of the Service, or for any dispute between a family and a helper arising out of an introduction made through the Service.
To the fullest extent permitted by law, LuxHelper shall not be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data, goodwill or other intangible losses, arising out of or related to your use of the Service. Our aggregate liability to you for any claim arising out of these Terms or the Service is limited to the amount you have paid us in the twelve months preceding the event giving rise to the claim, or HK$1,000, whichever is greater.
You may close your account at any time from Profile → Delete account. We may suspend or terminate your account if you breach these Terms, if required by law, or if we cease to operate the Service.
We may update these Terms from time to time. Material changes will be announced in the app and the "Last updated" date above will be revised. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the Hong Kong Special Administrative Region. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the Hong Kong courts.
Questions about these Terms can be sent to support@luxhelper.app.